Openspace conversion on Monday, Jan. 5th

o_O Linden Lab really starts the New Year right!

holy cow!  for all the badmouthing that so many do about Second Life, including some from us with the Openspace changes (and anytime that a significant monetary impact is made, criticism is bound to occur, and we defend those that do speak their mind), we must note that 2009 starts with a massively great impression of Linden Lab’s customer service

thanks TJ Linden – your attention, judgement, questions, and flexibility have helped this transition (TJ could have simply converted the sims today, but we know many have not had a chance to prepare their stuff yet)

what we fully expected would take weeks was responded to within 12 hours of creating a work ticket.

as we have previously discussed, we planned to submit these conversion tickets between Jan 2nd and 4th in order to avoid an unplanned expense of several hundred dollars (not Lindens, but USD) 

so . . . sim conversions (as listed in the previous post) will occur on Monday.


14 Responses to “Openspace conversion on Monday, Jan. 5th”

  1. 1 Baltar Merlin January 2, 2009 at 7:13 pm

    I have always been pleased with the SL customer support team. They give me the impression of competence, which is lacking in other company’s technical support teams.

    Thank you Lindens for being there for us.

  2. 2 iliveisl January 2, 2009 at 7:20 pm

    they have been very responsive, especially via Live Chat and actual phoning (we were double billed on a new sim and the rep fixed it within minutes).

    we were anticipating a bottleneck with the sim conversions (last month it took a full 10 biz days and one Linden we contacted was somewhat aloof in their cryptic responses)

    but overall, they are wonderful, have a great attitude, and always get it done

  3. 3 Allison January 3, 2009 at 2:19 am

    Cripes. They HEARD you. LOL

    Okay — I had a thought. If the stuff is going to go into one coalesced pile in my lost and found or wherever, does it still have the 256-prim limit?

    Food for thought.

  4. 4 subquark January 3, 2009 at 3:43 am

    Ener works diligently to present Second Life as a wonderful collaborative tool for all iliveisl residents as well as Second Life residents in general. As an educated and deliberate voice, a level of respect and true relationship with Linden Lab has been earned. It is rewarding to see that Linden Lab values the efforts of Ener (and to a lesser extent, mine as a small voice in the virtual land aspects).

    Okay, enough pontification – way to go my Ener! Nice to get that level of support and props for your mad skillz in both relationships and land accumen! Miss you loads! :)

  5. 5 enerhax January 3, 2009 at 3:54 am

    lol, i forgot about the ener weiner wordpress account. thanks for the sms, but – derrr! kinda defeats the email notification part of that thing called the web (i think it’s just a fad, but the fax . . .) :p

    i think Linden Lab is just super ramped up for the zillion conversions being done now. interesting that the island count data on the economic stats page is “temporarily” ommited. i think most peeps could understand that island count may go negative like last month with the conversions. o_O

    maybe a better measure would be as full sim units, like us, we are going down in total sims but not total prims, we are actually increasing by 3/4 of a sim ^^

    anyhoo, some olives are calling me and i dare not be rude! =D

    oh congrats on the eLearning Guild gig, dang, you are da sh!t!!!

  6. 6 iliveisl January 3, 2009 at 4:04 am

    ha ha ha, had to approve my own comment! =D that blog is like from a year ago today, kinda freaky!!!

    hmm, the 256 prim limit? i don’t think that would apply to coalesced objects, but i did do a test on the Hespereus sim and when i returned all the plants and rocks, they came back in as several groups of coalesced things with the names of non-transfer stuff (like Cattail Rezzer, Straylight Fir, et cetera)

    could not find anything in the lsl wiki on it either. is that a Havok 4 limit? o_O

  7. 7 Allison January 3, 2009 at 4:40 am

    Well I’m cleared out of Glosoli in Westar. Now if I can keep my makeup from freezing in the move. I thought I would see if Claire’s Skerry island would just send everything to her in one lump — would make things easy on the unpacking end.

    Glacier goes into my inventory tomorrow night.

    I got the 256 limit for linking stuff when I tried to link everything in my house (and it was more than 400 prims). Doesn’t seem to be an issue when you just Take a bunch of prims in one bite.

    And how ’bout those Habs?

  8. 9 Mo Hax January 4, 2009 at 3:14 am

    I think you meant “OpenSpaces Conversion” in your title, although I am sure many will be converting to OpenSim (and out of Second Life) from this as well. I don’t own enough land in SL to actually care much. But the script performance tools in the viewer will be interesting to see.

    • 10 iliveisl January 4, 2009 at 5:05 am

      hey Mo!! one of our cousins (of both Ener and Subquark Hax) and a true master on the vid tuts front! :)

      thanks on catching the freudian slip!!! opensim is pretty cool and for sure has a place in corporate settings that don’t allow sl to work cuz of firewall malarchy, but openspace is indeed what was intended!

      we are converting 9 OS, so it’s been pretty painful, very sad, and expensive :(

      energy hacks of old school games = ener hax of goofball fame =D

  9. 11 Bri Hasp January 4, 2009 at 3:32 pm

    One of the obvious ways for LL to balance the books other than dishing constant spin on loads..

    Terminate Jack Linden ..

    Wasn’t he the ‘manager’ that promoted the prior openspaces and allowed the abusers?
    Then ignored the situation until it was a total disaster, destroying thousands well being and LL’s worldwide reputation.

  10. 12 iliveisl January 4, 2009 at 4:47 pm

    well Bri, it’s clear with the tremendous international out pouring on blogs and in the news that there was a HUGE perception issue on this. what i mean is that whenever you get such a global reaction to something then it is clear that some very basic expectations were not met.

    when thousands and thousands of people are so upset and moved enough to actually write about this and mobilize others means that one thing was “alluded” to and something else was delivered

    it takes a lot for people to put that kind of energy into an issue and clearly what was thought by us, and the evident intention of Linden Lab where not the same thing

    it seemed rather clear that the prim limit and statement that no support would be given made for a “buyer beware” situation. we cautiously bought our first openspace and waited to see how well it would work, then 8 months later we had 13 because people loved them and they were great! less laggy than our full sims

    it’s too bad that it appears that Linden Lab is not stepping up to the plate and simply saying “boy, these did not work the way we expected” rather than putting, imo, the blame on people like me. i could certainly respect that if they did say it. i know lots of people abused them, but shouldn’t the inability to get support ultimately lead to openspaces being seen as not that good by those people.

    we never had any issues, would have been fine if they said “hey, we goofed and are gonna place scripting limits”. but to blame me directly (by increasing my cost) and raise the price so much without any addition to the product is poor business. in fact, i get to pay more and get less (script limits, agent limits)

    the real people that got hurt in this are residents. i have so many people that loved this product (i was able to implement them without seeing crappy performance) and are so sad to lose them, but at the end of the day, a homestead prim is not worth more that a full sim prim, which are expensive enough)

    thanks Bri

  11. 13 troubled in Secondlife January 5, 2009 at 3:15 pm

    You do all realise the Linden Labs You are all praiseing are not going to stop killing off te OS sims but the prices will up on the full sims also

    really think about it thay are loseing alot with the OS sims being closed down because of the amount thay are asking for a basic home nothing much

    thats all my family had on our OS sim a house and gardens

    upping the prices as thay have we have lost our little home and been told to get a 1/4 sim for same prims but same price also (( logic here ))

    Linden Labs has GOne money hungery Why becuase Secondlife is Crashing and Burning Badly thay need Your money so badly thay will start on the Full Sims to

    But do carry on Praiseing how wounderfull the money grabbing Lindens are because ofcource thay wouldent bother with normal Full sims Would thay ?

    your the ones that will end up loseing out in the end…. you do realise that dont you ?

    Linden Labs is going to crash and burn
    have you noticed less and less goin in to sl or the new website upgrade with No Counter anymore Wounder why that is but You wouldent lie to us would you Linden Labs ? ofcource not

    good bye well wishes

    • 14 iliveisl January 5, 2009 at 3:35 pm

      well Linden Lab is forging new ground and currently the best choice in virtual worlds. they are well poised and are adding the talent to keep it in front (like the vp of Pixar they just hired). they also continue to raise capital which shows that financial savvy people are seeing something we may not see. i’m not defending them, but looking at key indicators of their future. there is no doubt that Second Life will have a large part to do with the web going 3D (inevitable and well discussed even by an MIT Nobel laureate). on our estate we vote for the success with the money we pay Linden. but you are correct in skepticism too, all it takes is one wrong decision to fully change Linden Lab’s position. the OS decision is a mixed dealio. we only wish they stood up more to take responsibilty for the mistake that OS sims became rather than make us feel as if it’s all our fault. we can respect peeps that stand up and say “well, it’s not what we intended and some people abused them and we should have placed limits . . . ”

      the logic on a quarter sim being the same cost as an old OS is easy, because it is the cost of it! $295 a month for full vs. $75.00 for an OS. an OS is 3750 prim and so is a quarter sim. you are paying for prims isl, not square metres of land, thus the same price

      as to losing money? well maybe so, but if you never take chances, you won’t lose money, but you won’t make any either. there are no guarantees in life and, for us, this is a nice (and very easy) opportunity

      thanks for the provocative post, your opinion is certainly as valid as ours :)

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