Archive Page 2

sl blog trackback test

so they added trackbacks to be visible on the sl blog so we decided to test it with this post.  we had posted a few weeks back on M’s blog about customer service frustrations.  Linden Lab customer support is awesome and fast, but service is not (M even said that the support ticket was the normal channel, but there are no categories for service and requests in the ticket system).   although we followed his suggestion and submitted a ticket tonite since nothing has ensued since

well, all this to say, we are no further along with responses despite the ensuing brouhaha (most excellent word eh?).  in fairness, one request was for information they may not have, or at least my final contact does not have

lol, i guess apathy has finally settled in, or falling through the cracks has beat me down.  i frankly don’t care so much and my evangelism has lost it’s twinkle (but still there and easily rekindled to a blazing fury – i am pretty easy)  :p

so have fun in Second Life and i love it as ever and believe it will be here as the industry standard for a long time

oh, on another note, it’s pretty cool to be able to pull up profiles online:

http://world.secondlife.com/resident/f8f482f8-b6ae-47c4-b063-d1ec73ed4ead

lol, look at how cute in IMVU!

IMVU Ener!  =)

IMVU! =)

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A is for Allison

A_Is_For_Allison_018 , originally uploaded by iliveisl, see the entire set here

this is a mini case study on outstanding “best practices” for creating a Second Life shop

this is an example of a very creative person that truly has mastered second life. there are many clothes makers isl, and some even make a real living from them. A is for Allison is an example that should be a case study for anyone wanting to start a business inworld.

her building style allows her to use what many would consider a very small piece of land isl. it allows for 371 prims. by sl standards, that is a boutique space.

but she is able to maximize her shop with three main factors worth learning. megaprims, scripting, and branding

by using a megaprim as her anchoring shape (a megatorus) she has something unique that is only one prim. this allows her to them reuse this shape as her visual landmark (the pink floating ones). she further “brands” with it by using the same shape as a smaller prim for her display stands. that is shear genious!

how many stores irl have you ever been in that are so effective in using there iconic identity this effectively? i suspect that she has rl experience in design

and scripting allows her to enrich her offerings by using hobver text to further her message

those top three things alone are worth gold in second life marketing. they may seem subtle, but that is because she pulls that off so very well

she is also rich in her product images. take a good look and compare all her t-shirt images. she uses different models that further the message of that item, as well as gestures

finally, her shirts are incredibly clever probably a bit more, in some cases, than the average avatar will get

i’m sure i left out some aspects, but her store would make an awesome white paper on how the details allow you to create strong branding and a positive customer experience

details:
name of store – A is for Allison
description – Scarily eclectic shopping under the big, pink pearl. T-shirts like you’ll find nowhere else in SL. Beautiful Zen Sand Garden. And now featuring Giggling Goat Cheese. Mmmmmmmm!
location – http://slurl.com/secondlife/Enercity%20Harbor/121/80/31

clever use of props and models

A_Is_For_Allison_020

easy to find from anywhere in the sim

A_Is_For_Allison_016

hover text used to add more to the experience
(nice jab at Laughing Cow cheese & a place for people to sit and chat is excellent sl design)

A_Is_For_Allison_021

a very crisp store with great possibilities

tipi_001, originally uploaded by iliveisl

we never have time (it seems) to explore, even our own estate. while hunting down some whacky code making some animal rez and run really fast and disappear, we took a look at what was on an Enercity sim and found this shop

firstly, it’s a great build using megaprims that are precisely placed. secondly, the logo is absolutely fabulous! having worked at a Fortune 1000 creative agency in the past, i can say “it’s a good logo? it really is (just don’t get hung up on anything to do with a teepee, look beyond that for the simplicity and aesthetic balance)

it’s too bad that tipi.com is already taken, this “brand” could be made into a powerful icon within second life. wonder if the blog name is taken?

*hint – tp, if you pushed this out via the web with blogging, forums, xlstreet, etc. you could be one of those people that make decent money from second life. the brand imagery from your store name really is quite powerful*

flash header for iliveisl site?

well, i’m not sold on it yet, but subQ filmed a sim sweep dolly shot that is like 2 minutes long.  i like the idea, but not sure about the angles, seems like maybe a fly over with several breaks would be better to show off the sims?

en tous cas, it’s up on the site and on blip :)

manga makeover

mangaMakeover, originally uploaded by iliveisl

the old avatar used for blogging was pretty depressing, all gray and melancholy.

so after some time in the bookstore and messing in photoshop, here is a pseudo-manga avatar.

part of that branding practice. manic panic pink or what! well when it’s actually on blogging sites it is really tiny like this:

wootwhy does this matter? just so that the iliveisl estate can keep attracting people looking for value-based land. not because they think the av is nice, but so they recognize it easily. with 20 comments a week and social media stuff, this avatar gets around.  kinda like Torley’s watermelon eyeball avatar, you instantly recognize it

if you run a business inworld, you should read Maki’s blog DoshDosh.  with a few hours a week you can drive more traffic to your business, but it takes a while to see results

speaking of business, if you ever wanted to try it out, then you might like the boutique spots in Enercity.  the first 8 went pretty fast so now we added another 4.  they are small lots with 371 prims but only run $2900L a month (about $11 USD). so what’s the value? great community, land always borders public spaces on all sides (so for these there are sidewalks and roads between you and your neighbors).  remember, if you are comparing to weekly rates there are 4.3 weeks a month, so $2900L becomes $669 per week.

moi? =)

=)

=)

hav3 j00 533n ht3 n3w bl0gz at 5l?

the new blog layout is a wonderfully simple and clean UI.  it gets the rare, yet official DOUBLE HAX APPROVED badge!  rare cuz we often blog independently.  but the new look is fabulous and really great user-centered design.

Ye Olde Hax & Hax Crest of Approval

Ye Olde Hax & Hax Crest of Approval

so what did we do as a first post over there?  well . . .  a comment about the only downfall we both see about SL.  they frankly have weird customer service if it’s not a support ticket or live chat or the phone.  those three channels are absolutely wonderful and always get rapid 100% right on responses.

those channels, it seems, should be for urgent issues.  the only phone calls were in response to money issues: one a double billing, the other an island that did not rez.  both calls were taken care of in a matter of under 4 minutes.  bravo and brava on that!

live chat has been for serious, non-money matters and have been less than 10 over the last two years  (well there was one when the sim pricing dropped from $1675 to $1000 and Linden Lab was just getting slammed with negativity, so that live chat was purely a “we think you are awesome, love you, and thanks” type thing.  even that resulted in a couple of Lindens giving me bears isl.  i have those bears in a folder called “most special”.  that is incredible customer care

finally, tickets – those are always looked at in a reasonable time and always fully resolved.  thank you Linden Lab and all the support Lindens for INCREDIBLE service

so maybe that is why it is so frustrating to get what seems like “oh it’s not worth the bother to answer your email” treatment.  and those email requests are for information to help further the good name of SL!  thinking about that in contrast to the fabulous other channels i guess makes it seem really out of whack

so the question is: is there a less “urgent” channel for support than tickets? or maybe a ticket is appropriate?  some is just poor follow-up, like the form you fill out to get business information that promises a two business day turn around.  that’s just asking for a disappointing customer experience if that blatant statement is not acted upon

anyway, let’s see if the buck stops with M (especially if Philip is next to him)

EDIT: dang, 15 minutes after posting on M’s blog, guess what?  yep, he stepped up and proved that Linden Lab is not some faceless corporation.  it’s real people (i always knew that) that are incredibly passionate.  thank you M.  wait till subQuark gets logged in to blog, the enthusiasm towards SL is already through the roof (think mini Torley) . . .

btw – hey Philip!  thanks for fixing the slurl.com updating issue, that is excellent!  and thanks for creating that virtual world thing!  it really has the opportunity to become as ubiquitous as the Flash player.  just takes incredible passion, belief, drive, perseverance, resourcefulness, and devotion *hint*

thanks Linden Lab!  =D

note in case anyone ever wondered: no caps is a nod to the original bauhaus movement that felt that capital letters were not needed for the sake of simplicity.  that was later modified to having the first word of a sentence made bold – which contradicted the first reason because it lead to needing two font faces anyway (either a cap set or bold set).


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